Privacy policy

Effective Date: July 19, 2026

TAXIBAY (taxibay.ph) is a digital transport-technology platform owned and operated by Taxibay Business. We are fully committed to protecting the privacy of our passengers, drivers, fleet operators, and regulatory partners in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.

Our platform is designed to provide an advanced digital layer of safety, transparency, and accountability over existing, legally franchised metered taxis. This Privacy Policy outlines exactly how we collect, use, store, share, and protect your personal information when you use our website, mobile applications, and connected management services.

We collect only the essential data required to secure, verify, and audit metered taxi operations:

• Passengers: Name, mobile number, email address, real-time GPS location (during bookings and trips), and transaction history (fare logs, routes, and payment methods).
• Drivers: Name, contact details, driver's license, LTFRB identification, real-time GPS location while active, and physical meter verification records.
• Fleet Operators: Representative names, business contact details, vehicle information (plate and body numbers), and LTFRB franchise documentation.

We process your information strictly to maintain safety, efficiency, and regulatory compliance:

• Service Delivery: Matching passengers with nearby drivers and managing on-demand bookings.
• Safety & Transparency: Providing live GPS route tracking and verifiable digital trip logs for passengers.
• Fleet Auditing: Powering operator dashboards with live vehicle tracking, driver metrics, and digital revenue reconciliation.
• Regulatory Support: Generating secure system audits and transparent trip logs for transport authorities (such as the LTFRB) to verify policy compliance.

 We do not sell your personal data. Data is shared exclusively to facilitate safe transit and maintain accountability:

• Passenger & Driver Matching: Sharing names, mobile numbers, and coordinates to enable seamless pickups.
• Operator Oversight: Providing designated fleet managers with access to their drivers' operational logs and transaction histories.
• Regulatory Compliance: Making required trip audits and fare compliance logs accessible to transport regulators.
• Legal Mandates: Disclosing data only when required by valid legal processes or official government orders in the Philippines.

• Protection: We use robust technical and administrative security measures to prevent unauthorized access, alteration, or loss of data.
• Retention: Data is kept only as long as necessary to fulfill operational, financial, or legal obligations, after which it is securely deleted or anonymized.

• Under the Data Privacy Act of 2012, you have the right to access, correct, object to, or request the deletion of your personal data.